Project Title: UAL Staff WellBeing - Phase 1
Project Partners:London College of Communication LCC - UAL
Project Keywords: Service Design|Educational |Policy|
Service Design Project Team: Lindsey Williams, Annie Focaroli & CHE-WEI Hsu
Project Date: January 2017
The aim of the project is to use service design methods and tools to develop better understand around staff's wellbeing and workload and to propose a range of solutions/interventions .
With extensive research, we uncovered many valuable insights that helped to inform our service solution, but also many that are beyond the scope of the project.
Our solution focus on build stronger relationship; clear communication channels and promote better co-working environment to create healthy work balance.
As we continued through the project we realise that one’s well being do not solely depend on an personally- individual or organizational level but at all level. By providing resources, space and communication channels for staff input feedback and make suggestio, will eventually increase their morale and well-being.
As much as our main concept is based on staff well-being, it also drives into the many challenges and democracy in relations to transformation services and change within a large and heritage systems. By adopting service design approaches and involving / informing users at all levels, will help create better co-working relationship,trust and transparency.
Six weeks of research were carried out to understand, explore and innovate the
LCC Staff wellbeing by applying different service design methods and tools.
These include interviews, shadowing and co-discovery workshop which was
used to map-out the different touch-points and problem and opportunities.
Storyboards, blueprint, personas, emotional maps and other visual diagrams
were used then to analyse and communicate the insights and prototypes were
produced to test with users.
Due to the nature of service design the process of the project has been very
iterative allowing the analysis of insights, feedback and ideas to be tested and
considered throughout the journey. The Double Diamond was used to structure
the progress in four stages, Discover, Define, Develop and Deliver.
We conducted a sesries of “Co-define and Co-develop” workshops to help validate and refining our findings.
An open and adaptable co-working space with new emgerging techology will improve and create more opportunities for collaborations, as well as communication channels and system.
Copyright © All Rights Reserved Lindsey Williams 2018