What drive me...


'The need to solve problems and create

opportunies through Design Thinking

for a better tomorrow'


As a Service Designer/URX, I strongly believe that the success of a service is to understand the needs of the user, by placing the user at the heart of the design.


I have a professional background in mediation, as well as facilitation and workshop design. I work well under pressure and enjoy being in an creative environments with a rich diversity of peoples. I am able to articulate findings, and insights via formal or informal presentations/meetings to many stakeholders (designer and non-designer) across teams at different phases of the project. I have got the ability to use multiple creative methods to communicate information such as visual aids; storyboards; user journey maps; data analytics pies charts & table, as well as other creative design-related disciplines. I have experience in a variety of user research methodologies for both digital products and non-digital routes. Ensuring that the data collated can enrich the user experience through multiple communication channels i.e. web /mobile and human interaction.


As a Project Manager, I am skilled in leading and working effectively with a team. I can set tasks and work towards target driven outcomes and expectations, I also able to provide direction and clarity when needed. In doing so, I can work in an agile environment to deliver outcomes within deadlines and budgets. I am a good a listener and respects different views and perspectives of others.




Design Thinking


Public Relation & Health

Team Management

Empathy & Human Centric Design

User Research Experience UX

Ethnographic Research & Contextual ­Research

Project Management

Lean & Agile

Strategic Planning






Desk/Field Research & Co-Discovery Sesssions

Co-designing / Participatory Design



Scenario &Storyboard

User Journeys & Personas

Service Blueprints

Value proposition


Adobe: InDesign, Photoshop, Illustrator, Balsamiq-Mockups


Microsoft: Excel, Word, Power Point





Nov 2014-Oct 2015


Royal Mencap Society,

123 Golden Lane, London

Project Coordinator




Sept 2016 – Jan 2017

London Borough of Camden

Camden Adult Social Care Project

5 Pancras Square London

Service Designer

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July 2013– Present

Healthwatch Tower Hamlets

Block 2 Trust Offices Mile End Hospital

Design Researcher & Project Manger


Nov 2016 – Dec 2017

Young Lambeth Coop

B/008, Tate Library Brixton, Brixton, London

Service Designer & UX Researcher

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Jan 2018– Present

University of the Arts London

London College of Communication

Freelancer Service Design Consultant


May 2017

SADI-LCC Global Service Design Program

Samsung -Seoul Upcycling Plaza

L.ocation : Seoul, South Korea

Design Sprint - Service Designer

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2016 -2017

University of the Arts London College of Communication

MA Service Experience Design and





2011- 2014

East London University

BA Fine Art






Tower Hamlets College

Diploma Art and Design

BTEC Graphics






East Ham College

NVQ’S AAT Foundation





Conflict& Change (Leap)

Quarrel Shop; Modules

ConflictTheory, Mediation Theory/skills

Design and Facilitation


If you’d like to discuss a project with me, I would love to hear from you.


Email : williams30lindsey30@gmail.com



Copyright © All Rights Reserved Lindsey Williams 2018