Camden Adult Social Care Project

- Community Connectors -

ABOUT THIS PROJECT

Project Title: Camden Adult Social Care Project - Community Connectors

Project Partners: University of the Arts London (UAL) & Camden

Council/ Community Connectors organization

Project Duration & Time: November 2016- January 2017 / Three Month

Keywords: Service Design|UX |Social Innovation |

Co-desgin|Pulbic Sector

Service Design Project Team: Lindsey Williams,Simeng Yini, Vanessa Chun & Zihan Zhou

PROJECT BACKGROUND

This project is a collaboration with University of Arts London (UAL) and Camden Council. Camden has one of the fastest growing aging populations in London and there is an equally increasing need for Adult Social Care (ASC) services and budgeting.The SD team was constituted by UAL MA Service Experience Design & Innovation Programme.

“It’s a great place to meet people, I like meeting new people…I come here every Wednesday and Thursdays, its gets me out of the house and gives my son (carer) a break.”

-Service User, 81 yr-

To promote a sense of independence for aging population.

To prevent, reduce, or delay the need for additional support.

To have a stronger focus on the role of families and local communities to support citizens.

By conducting an series of different service design and user research metholodogy, we gain an overall understanding of the gaps and problems within the Camden adult social care system and particularly problems surrounding loneliness and isolation.

The project final deliverables focused on creating more opportunities for interest-based and social engagement within the community for the older population in Camden. As well as, encouraging better community spirit and family relations to reduce the number of people entering into the care system, also increase capital savings.

CAMDEN COUNCIL PROJECT INITIAL BRIEF

DESIGN OUTCOME

Camden Community Connectors online is a digital interactive sharing platform which combats social isolation and loneliness by tracking and matching user profile’s to community interest-based activities or preferences. The platform is able to make recommendations based on the database of services that are offered in Camden.

It is an easy-to-use and responsive app which can be used by both service providers and the user. This is also an effective and efficient method for Camden Council to collect data on the general aging population, mapping their needs to existing community resources.

THE DESIGN APPROACH

INTERFACES OF FINAL CONCEPT