Project Title: UAL Staff WellBeing - Phase 1
Project Partners:London College of Communication LCC - UAL
Project Keywords: Service Design|Educational |Policy|
Service Design Project Team: Lindsey Williams, Annie Focaroli & CHE-WEI Hsu
Project Date: January 2017
The aim of the project is to use service design methods and tools to develop better understand around staff's wellbeing and workload and to propose a range of solutions/interventions .
With extensive research, we uncovered many valuable insights that helped to inform our service solution, but also many that are beyond the scope of the project.
Our solution focuses on building stronger relationships; clear communication channels and promote better
co-working environment to create healthy work balance.
As we continued through the project we realised that one’s well being does not solely depend on an
personally- individual or organizational level but at all levels. By providing resources, space and communication channels for staff input and feedback, will eventually increase their morale and well-being.
As much as our main concept is based on staff well-being, it also drives into the many challenges and democracy in relations to transformation services and changes within large systems and a hierarchical stucture. By adopting service design approaches and involving users at all levels, will help create better co-working relationships,trust and transparency.
Six weeks of research were carried out to understand, explore and innovate the
LCC Staff wellbeing by applying different service design methods and tools.
These include interviews, shadowing and co-discovery workshop which was
used to map-out the different touch-points and problem and opportunities.
Storyboards, blueprint, personas, emotional maps and other visual diagrams
were then used to analyse and communicate the insights, to develop prototypes
and usability testing.
Due to the nature of service design the process of the project has been very
iterative allowing the analysis of insights, feedback and ideas to be tested and
considered throughout the journey. The Double Diamond was used to structure
the progress in four stages, Discover, Define, Develop and Deliver.
We conducted a sesries of co-define and co-develop workshops to help validate and refine our findings.
An open and adaptable co-working space with new emerging technology, will improve and create more opportunities for collaborations, as well as communication channels and systems.
Copyright © All Rights Reserved Lindsey Williams 2018