As a Service Designer/URX, I strongly believe that the success of a service is to understand the needs of the user, by placing the user at the heart of the design.
I have a professional background in mediation, as well as facilitation and workshop design. I work well under pressure and enjoy being in an creative environments with a rich diversity of peoples. I am able to articulate findings, and insights via formal or informal presentations/meetings to many stakeholders (designer and non-designer) across teams at different phases of the project. I have got the ability to use multiple creative methods to communicate information such as visual aids; storyboards; user journey maps; data analytics pies charts & table, as well as other creative design-related disciplines.
I have experience in a variety of user research methodologies for both digital products and non-digital routes. Ensuring that the data collated can enrich the user experience through multiple communication channels i.e. web /mobile and human interaction.
As a Project Manager, I am skilled in leading and working effectively with a team. I can set tasks and work towards target driven outcomes and expectations, I also able to provide direction and clarity when needed. In doing so, I can work in an agile environment to deliver outcomes within deadlines and budgets. I am a good a listener and respects different views and perspectives of others.
Public Relation & Health
Empathy & Human Centric Design
User Research Experience UX
Ethnographic Research & Contextual Research
Lean & Agile
Desk/Field Research & Co-Discovery Sesssions
User Journeys & Personas
Adobe: InDesign, Photoshop, Illustrator, Balsamiq-Mockups
Microsoft: Excel, Word, Power Point
National Association of Citizens Advice Bureau
Sep 2016 - Dec 2017
University of the Arts London College of Communication
MA Service Experience Design and
Sep 2011- July 2014
East London University
BA Fine Art
Sep 2009- July 2011
Tower Hamlets College
Diploma Art and Design
Sep 2005- June 2006
East Ham College
NVQ’S AAT Foundation
Jan- Nov 2007
Conflict& Change (Leap)
Quarrel Shop; Modules
ConflictTheory, Mediation Theory/skills
Design and Facilitation
If you’d like to discuss a project with me, I would love to hear from you.
Email : firstname.lastname@example.org
Copyright © All Rights Reserved Lindsey Williams 2018